General information

General FAQs Order & Return, Spare Parts & Repairs

How can I get in touch with GROHE sales for a bulk order?

GROHE operates in many different countries. To get in touch with GROHE in your country, please click on the link below:

https://www.grohe.com/en/corporate/grohe-in-your-country.html

How can I return a product?

When your return a product, please fill in our contact form. We will check this as quickly as possible and get in touch with you. If you are under warranty, we will cover all costs. To access our contact form, please click on the link below:

https://www.grohe.co.uk/en_gb/our-service/contact.html

The product I received was damaged. What can I do?

Please fill in our contact form and send the damaged product back to GROHE. We will check your product and get in touch with you as soon as possible. To access our contact form, please click on the link below:

https://www.grohe.co.uk/en_gb/our-service/contact.html

I and / or the plumber found a part missing from the original packaging, I need Grohe to provide this part for foc to be able to install the product?

If you're missing anyhting from your product please contact your retailer who should be able to facilitate a return and replacement product. If for any reason this is not possible please contact our service team by emailing info-uk@grohe.com.

Spare Parts

How can I identify the spare part for my GROHE product?

Yes, go to our website www.GROHE.co.uk and enter the product code in the "search" box in the top right corner of the home page. For the product, click on "Technical Product Information". This will open a pdf version. Alternatively you can take a picture of the whole product and email it to us at info-uk@GROHE.com

Where can I buy Spare Parts for GROHE products?

You can obtain spare parts from any GROHE stockist. Please visit our website and type in your post code in the showroom locator. Alternatively you can find the majority of our spares stocked by our ecommerce platforms

Can I order replacement parts directly from GROHE?

No. All replacement parts are sold through wholesalers and our specialist partners.

Where can I find the correct replacement part number?

Please check the technical product leaflet. This contains all replacement parts, including SKU numbers. Alternatively, you can visit our website and filter results based on your product. All relevant files are available on the product page.

How do I find out whether I have the correct replacement part for my product?

Please check the technical product leaflet. This contains all replacement parts, including SKU numbers. Alternatively, you can visit our website and filter results based on your product. All relevant files are available on the product page.

How can I find spare parts?

Please visit our spare part finder: https://www.grohe.co.uk/en_gb/search-results-page.html

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