To: %email% Reply-To: noreply@mailservice.grohe.com Sender: noreply@mailservice.grohe.com Subject: Grohe installation Attachments: %all% Dear %title% %last_name%, Thank you for your GROHE installation enquiry. We and our installation partner (Flo-Aktiv) aim to get your new product installed and working for you as quickly and as smoothly as possible. ------------------------------------------------------------------------------------ Booking Details First product being installed: %products_installed% Second product being installed: %products_installed_2% Title: %title% First name: %first_name% Last name: %last_name% E-mail: %email% Phone: %phone% Address: %address% Postcode: %postcode% City: %city% Country: %country% ------------------------------------------------------------------------------------ What happens next? Our installation partner (Flo-Aktiv) will be in touch to discuss, take payment and arrange your installation within the next 48hrs (excluding weekends.) Their opening hours are 9:00 - 17:00, Mon - Fri. Details of your installation expert Flo-Aktiv Contact 01937 558888 Email address service@flo-aktiv.com Appointment slots are given as AM or PM. ---------------------------------------------------------------------------------------- What if I change my mind? Changing your mind is not a problem, but please either get in contact or inform us when we call you book the appointment. If you have already booked an appointment and wish to cancel - simply forward this email to this address (TBC) with the subject line: 'Please Cancel'. Cancellations must be made at least 48hrs before the appointment is scheduled to take place. Cancellations within the 48hrs prior to an appointment may be subject to charges. What happens if I miss my booking appointment? Yes, but you need to inform our installation partner (Flo Active) at least 48hrs before the appoinment is scheduled to take place. Changes within the 48hrs prior to an appointment maybe subject to charges. Terms and conditions apply. For full terms and conditions please visit: www.groheinstall.co.uk